FAQ
What is The Birth Pillow?
The Birth Pillow is a pillow that is exactly the same size as your newborn. The pillow in 1:1 scale is also personalized with the name and birth information of your baby. The timeless design fits into any nursery and is not only a real eye-catcher, but also a reminder of having a newborn.
How can I design my Birth Pillow?
You can choose from 12 different designs.
Your baby's name, birth length, birth weight, date of birth and time of birth are printed on the back of the pillow.
You can also choose the Photo Birth Pillow, which has a photo of your choice printed on the front.
How heavy is The Birth Pillow?
Depending on the size, our pillows weigh about 10.5 oz (300 g).
How big is The Birth Pillow?
The pillow is exactly the same size as your newborn. You can choose a length between about 6 and 25.5 inches (15–65 cm). If you need a different length, just contact us and we'll make the pillow in the length you need.
My baby's length isn't listed.
If you can't find your size in the product selection, simply choose another one and, immediately after placing your order, feel free to send us an email at contact@thebirthpillow.com and let us know the size you need.
What kind of material is The Birth Pillow made of?
The Birth Pillow is made of soft and comfortable fabric that is gentle on the baby's skin. Both the fabric and the print are non-toxic, which was very important to us during the design process.
Is The Birth Pillow washable?
It was very important to us during the development of the pillow that The Birth Pillow is easy to clean. You can machine wash it on a cool setting (86°F / 30°C) or wash it by hand.
Please note: do not tumble dry The Birth Pillow.
What do I need to consider when choosing the image for the Photo Birth Pillow?
It is important that the photo is sharp and the baby is easily recognizable. Blurry or out of focus images will lead to a poor final result of the Photo Birth Pillow.
In addition, the baby should be fully shown in the photo so that it can be optimally represented on the Photo Birth Pillow. Do not use pictures where parts of the body are cut off, as this will affect the overall image.
Do I have to choose a photo where the baby is lying on its back?
The position of your baby in the photo is entirely up to you. Just make sure your baby's whole body is visible so we can create a nice shape.
Is the shape predefined?
The shape of the Photo Birth Pillow will be customized to fit the position of your baby in the photo you choose.
Is the background cut out?
We will cut out the background of your selected photo.
Can I also use a photo of the head?
The Photo Birth Pillow is made in 1:1 scale to the size and weight of your baby at birth. If you only use a photo of your baby's head, it will look very fake. Since we want to give you the best possible Photo Birth Pillow, we advise you to use a photo in which your baby is fully visible.
Can I wash the Photo Birth Pillow?
The same washing information applies to the Photo Birth Pillow as to our other Birth Pillows.
You can machine wash the Photo Birth Pillow on a cool setting (86°F / 30°C) or wash it by hand. For the Photo Birth Pillow with birth weight, please check your washing machine's maximum load.
Do not tumble dry the Photo Birth Pillow.
Are there also pillows for angel babies?
Our Birth Pillows are also a gentle keepsake for angel babies.
Holding a pillow in your baby's exact size and weight helps many parents cope with their grief.
If your baby's length isn't listed, simply choose a different one and email us at contact@thebirthpillow.com right after placing your order to let us know the length you need.
I found a discount code after placing my order. Can I still use it?
Discount codes can be redeemed during the order process. A subsequent crediting of discounts is unfortunately not possible, as the code may not have been active at the time of your order.
How can I cancel my order?
Because your personalized pillow goes straight to printing, orders can't be canceled once they're placed. Each pillow is handmade just for you by our sewing team, so all sales are final and items can't be returned.
Thank you for your understanding.
I would like to change something else on my order.
Please contact us within 6 hours after placing the order to change any details. Our production team works all the time to ensure that The Birth Pillow arrives as quickly as possible. If The Birth Pillow has already been put into production in the meantime, a change or cancellation is unfortunately impossible. We thank you for your understanding.
What payment options do you offer?
You can pay with Visa, Mastercard, American Express and PayPal.
Which countries do you ship to and what are the shipping costs?
We offer free shipping to the US, Canada, the United Kingdom, New Zealand, Australia, Denmark, Finland, Norway and Sweden.
Will I get a tracking number?
As soon as your order ships, we'll email you your tracking number.
How long does the shipping take?
Since every pillow is handmade with love, delivery takes about 14 days on average.
During busy periods, it may take a little longer.
If you have any questions about your order, please contact our customer service at contact@thebirthpillow.com.
Can I return my Birth Pillow?
Since your Birth Pillow is custom made for you, we cannot accept returns. If you would like to return your pillow due to a quality defect, please contact our kind customer service at contact@thebirthpillow.com.
You can find all further information in our refund policy.
I would like to make a complaint about my Birth Pillow.
You are not satisfied with your pillow and want to complain about a quality defect? Please contact our customer service team at contact@thebirthpillow.com.
My Birth Pillow is larger/smaller than specified.
Each pillow is sewn by hand with lots of love. We do our very best to match the 1:1 scale exactly. Depending on the filling, there may be slight variations of up to about 3/4 inch (1–2 cm). Thank you for your understanding.
If you have any other questions, please contact our customer service team at contact@thebirthpillow.com.
The details on the back are wrong.
Each pillow is printed with exactly the details you entered when ordering. Since we can't double-check every detail, please make sure everything is correct before you place your order.
If you have any further questions, please contact our friendly customer service team at contact@thebirthpillow.com.
Can I buy a new cover only?
Unfortunately, due to the production of the pillow, it is not possible for us to re-produce only the cover of the pillow.
Thank you for your understanding.
I am a customer.
If you have any questions, suggestions, complaints or even praise, you can always contact our lovely customer service at contact@thebirthpillow.com.
I am a content creator.
We are always looking for content creators that fit our brand and that we can work with. Just send an inquiry to our social media team at social@thebirthpillow.com.
I am a midwife.
Are you a midwife and would like to join The Birth Pillow family? Great – we recently launched a partnership program for midwives. Just send us a request and proof of your certification to midwife@thebirthpillow.com.
I am from the press.
We are always happy to receive press inquiries! Feel free to send a message to our marketing team at social@thebirthpillow.com.